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warranty

WARRANTY

  • Warranty is limited to Manufacturing Defects only. General wear and tear is not    covered by warranty.
  • For TREK cases purchase at full price, the warranty is 90 days from date of purchase. 
  • For TREK cases purchased on sale, the warranty is 30 days from date of purchase. 
  • For any TREK item purchased on Final Sale, the warranty will be limited to 5 days and manufacturing defects only.
  • We will not refund/ replace any used merchandise if original packaging is missing, the item will be considered used and subject to our warranty policy.
  • Upon receiving the claimed item, we reserve the right to inspect and determine condition. If the item appears to have been misused or abused, it would automatically void any warranty.
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    GENERAL POLICIES

      • A valid sales receipt is required to process all claims.
      • Please email orders@mytrektech.com and ask for a Return Authorization Number (RA#).
      • Any bag damaged because of improper packing by the customer when shipping to TREK, will be returned to the customer as is and the claim will be considered void.
      • Remember to insure your item. TREK will not be responsible for any loss or damage that occurs during transit. We HIGHLY recommend using a service with tracking, in case your package gets lost in transit.
      • Return address for warranty claims will be provided at the time of issuing the RA #.
      • All claims take at least 7 business days to process from the date the item is received by TREK.
      • Any return without a RA # on the box or Return Form inside box will be refused / returned and no refund will be issued for refusal.
      • Please remember to include the below with your return:
      • The Return Authorization Number (RA#) that you received from us written on outside of return package.
      • The RA form provided at time of RA approval completed and placed inside return box.
      • Items you are returning in its original condition and packaging.

     

     

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