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returns + exchanges

RETURNS / EXCHANGES / DEFECTS

TREK tech accessories Inc. only approves Return Authorizations (RA’s) for exchanges if item you purchased is defective or if you ordered the wrong size.

In circumstances where you consider that a product is defective, you should process your return/exchange on our returns center. Once the return for the defective item is approved, we will send you an email with RA#, return form/instructions and return label. TREK will exchange the defective item once the returned defective item is received.

If you need an exchange for a wrong ordered size, you should process your return/exchange on our returns center within 30 days of placing the order. Once the return for exchange is approved, we will send you an email with RA#, return form/instructions and return label. TREK will exchange the item once the returned item is received.  There is $6 shipping fee to exchange your items

EXCEPTIONS: Some items are non-refundable and non-exchangeable. These include: SALE ITEMS

** Item’s not returned its original condition and packaging will be refused a refund/exchange.

GENERAL POLICIES

  • A valid sales receipt is required to process all claims.
  • Any bag damaged because of improper packing by the customer when shipping to TREK, will be returned to the customer as is and the claim will be considered void.
  • Return label for warranty claims will be provided at the time of issuing the RA #.
  • All claims take at least 7 business days to process from the date the item is received by TREK.
  • Any return without a RA # on the box or Return Form inside box will be refused / returned and no refund will be issued for refusal.
  • Please remember to include the below with your return
  • The Return Authorization Number (RA#) that you received from us written on outside of return package.
  • The RA form provided at time of RA approval completed and placed inside return box.
  • Items you are returning in its original condition and packaging.
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