RETURNS / EXCHANGES / DEFECTS
TREK tech accessories Inc. only approves Return Authorizations (RA’s) for exchanges if item you purchased is defective or if you ordered the wrong size.
In circumstances where you consider that a product is defective, you should process your return/exchange on our returns center. Once the return for the defective item is approved, we will send you an email with RA#, return form/instructions and return label. TREK will exchange the defective item once the returned defective item is received.
If you need an exchange for a wrong ordered size, you should process your return/exchange on our returns center within 30 days of placing the order. Once the return for exchange is approved, we will send you an email with RA#, return form/instructions and return label. TREK will exchange the item once the returned item is received. There is $6 shipping fee to exchange your items.
EXCEPTIONS: Some items are non-refundable and non-exchangeable. These include: SALE ITEMS
** Item’s not returned its original condition and packaging will be refused a refund/exchange.
GENERAL POLICIES
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